We are pleased to announced that we have received a British Airways Customer Excellence Award for 2018. This award comes from customer reviews and is designed to showcase the hotels that make their guests the happiest. Four Seasons Hotel received an overall score of 9.3/10. British Airways Holidays is one of the leading tour operators in the United Kingdom. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays works with Reevoo, an independent and impartial third-party company, to gather and collect feedback from its customers. Reviews are only collected on authentic British Airways Holidays customers, who are asked to rate hotels according to location, service, cleanliness and quality of sleep. Participants also give the hotel an overall score out of ten. British Airways Holidays has collected over 80,000 independent hotel reviews this year. In 2018, British Airways awarded close to 450 Customer Excellence Awards across the globe to recognize their top-rated hotels, and we are part of them. “Four Seasons Hotel has been recognised by British Airways Holidays customers for providing a high-quality customer experience. We are delighted to inform you that you are one of our highest-rated hotels for 2018” said Claire Bentley, Managing Director of British Airways Holidays.